Support

At Big Shot Games Casino, support is built to get you back to the fun—fast and with clarity. Our primary channels are live chat and email, and you can request a phone callback when needed. Whether it’s a quick question about a deposit, a verification hiccup, or a gameplay issue while you “spin the reels,” we make getting help simple and stress-free.

How to reach us — chat, email, and callbacks

Live chat: Best for immediate help. Our team is available 24/7 via live chat and typically responds within two minutes so you can get real-time answers and next steps.
Email: For detailed requests, documentation, or follow-ups, email support@bigshotgames.com . Messages are monitored around the clock; you can expect a response within 24 hours, often sooner.
Phone callback: If you prefer to speak with a representative, request a callback through live chat or email. Callback requests are scheduled promptly—usually within one business day—and prioritized for account and transaction issues.

If you ever can’t find a quick answer, start a chat and we’ll either resolve it on the spot or open a ticket and follow through by email or phone.

Find quick answers in the FAQ & Help Center

Before contacting support, check our FAQ and Help Center for instant guidance on common topics like account setup, deposits and withdrawals, verification steps, and bonus eligibility. The Help Center covers things players ask about most often—so you can solve many issues in seconds without waiting. If the FAQ doesn’t have your answer, use chat and we’ll walk you through it.

Read our full review of Big Shot Games Casino for more on features, games, and promotions.

What our team can help with

Our support staff is trained to assist with a wide range of issues, including:

Account verification and password recovery.
Deposits and payment questions for American Express, MasterCard, Visa, and checks.
Withdrawals, including redemption rules and daily limits.
Bonus questions and activation steps, including verification required to claim offers.
Technical and gameplay problems, including troubleshooting on mobile.

Typical turnaround times: simple account questions are often resolved during your first chat, while transaction investigations or document verification may take longer—most are handled within 24–72 hours. We’ll keep you updated every step of the way.

Important bonus and redemption details we can clarify

If you have questions about bonuses or sweeps coin redemptions, our team will explain the key rules clearly. Common points we can help with:

Minimum redemption requirement is $100 (100 Sweeps Coins), with a maximum redemption of $10,000 per day per account (Florida limit $5,000).
Only one redemption is allowed per account per day.
Sweeps Coins require a 1x playthrough before they become redeemable.
Bonuses are non-sticky and credited automatically after registration, verification, or qualifying actions.
Some states are restricted from certain promotions; phone or email verification may be required to activate bonuses.

We’ll point you to the exact terms that apply to your account and walk you through any verification steps needed to unlock a promotion.

Friendly, knowledgeable support you can trust

We know real-money play brings questions and sometimes worry. Our agents are patient, well-trained, and dedicated to resolving issues fairly and promptly. We won’t overpromise results, but we will explain options, timelines, and next steps so you have the clarity and confidence to move forward.

Tools for safer play and account security

Your safety matters. If you need to set deposit limits, take a time-out, or use self-exclusion tools, contact us and we’ll help you implement those measures immediately. We also handle security inquiries and verification securely—never share passwords in chat or email, and we’ll guide you through safe document submission.

If you need help now, open chat or email support@bigshotgames.com. We’re here to help you get back to the game with balance and momentum.